Frequently Asked Questions
How does LaserForge AI generate laser settings?
LaserForge AI uses artificial intelligence trained on thousands of laser engraving data points to recommend optimal speed, power, frequency, and pass count for your specific combination of machine and material. The more details you provide about your setup, the more accurate the recommendations will be.
How do I get the best results from the AI?
For the most accurate settings, provide as much detail as possible when making a request:
- Your laser machine model and wattage
- The exact material (e.g., "3mm Baltic birch plywood" not just "wood")
- What you're trying to achieve (engrave, cut, or mark)
- The desired depth or darkness of the result
Always do a small test burn on scrap material before running your full project.
The AI-generated settings aren't giving me the right result — what do I do?
AI recommendations are a starting point — real-world results depend on your specific machine's calibration, ambient temperature, and material batch. If results are off:
- If too light or not cutting through: increase power by 5–10% or decrease speed
- If too dark or burning: decrease power or increase speed
- Try adding a pass rather than pushing power higher
If you're consistently getting wrong results, let us know via email — your feedback improves the AI for everyone.
Is my data or photos stored? Is my information private?
We take your privacy seriously. Any images or project details you submit are used only to generate your requested settings and are not stored on our servers beyond what's needed to process your request. We do not sell your data or use it to train models without consent. See our Privacy Policy for full details.
The app says it can't connect — what should I check?
LaserForge AI requires an active internet connection to reach the AI service. Please check:
- You have a Wi-Fi or cellular data connection
- You haven't accidentally enabled Airplane Mode
- Your device's firewall or VPN isn't blocking the app
If your connection is fine but the app still fails, our server may be temporarily unavailable — wait a few minutes and try again. You can also contact us if the problem persists.
How do I access premium features?
Tap the Upgrade button in the app or go to Settings → Subscription to view the premium plan options. Premium unlocks unlimited AI queries, advanced material profiles, and priority processing. If you previously subscribed, use Restore Purchases to reactivate at no charge.
How do I cancel my subscription?
Manage your subscription through your device's app store:
- iPhone/iPad: App Store → Profile → Subscriptions → LaserForge AI → Cancel
- Android: Play Store → Menu → Subscriptions → LaserForge AI → Cancel
Access remains active until the end of the paid period.
Still need help?
Include your machine model, material, and a description of what's happening for the fastest support response.