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How to access premium features
LensLogic AI gives you 1 free search to try the app. After that, a premium subscription is required to continue generating guides.
To subscribe or restore a previous purchase: open the app → tap any search → the subscription screen appears. Tap Subscribe Now to start, or Restore Purchases if you've already subscribed.
You can also go to Settings → Subscription inside the app to manage your plan.
Frequently Asked Questions
How do I take a photo for the best results?
For the most accurate guide, take your photo in good lighting with the item clearly visible and centered in the frame. Get close enough that the model or part number (if present) is readable. Avoid blurry, dark, or cluttered backgrounds. A clear, well-lit photo on a flat surface works best.
LensLogic didn't recognize my item — what should I do?
If the AI doesn't recognize your item from the photo, try:
- Taking a closer or more well-lit photo
- Switching to the text search and describing the item (e.g., "Samsung front load washer door latch repair")
- Including the brand, model number, and what you're trying to do in your text description
The more specific you are, the better the AI can tailor the guide.
The guide doesn't seem right for my specific item — how do I try again?
Scroll to the bottom of the results screen and tap Try Again or Refine Search. You can add more detail to your query, such as the brand, model number, or specific symptom (e.g., "won't drain" or "clicking noise"). You can also search directly from the home screen using the text box for a more targeted result.
My subscription isn't showing as active — how do I restore it?
Go to Settings → Subscription → Restore Purchases inside LensLogic AI. Make sure you are signed into the same Apple ID or Google account used for the original purchase. The restore is free and takes a few seconds. If it still doesn't work, try closing and reopening the app, then restore again. Contact us if the issue persists.
Where can I find my previous searches and guides?
Tap the History tab (clock icon) at the bottom of the app to see all your previous searches and the guides that were generated. You can tap any item to re-open the full guide without using another search. Your history is saved locally on your device.
What kinds of repairs and assembly tasks does LensLogic cover?
LensLogic AI handles a wide range of tasks, including:
- Home appliances (washers, dryers, refrigerators, dishwashers)
- HVAC and plumbing fixtures
- Power tools and hand tools
- Electronics and devices
- Furniture assembly and repair
- Automotive components (basic maintenance)
- Outdoor equipment and lawn care
If the AI can't identify your specific item, use the text search to describe what you need.
Is LensLogic AI available on Android?
Yes! LensLogic AI is available on both iPhone (iOS) and Android. Download it from the App Store or Google Play using the links above.
How do I cancel my subscription?
You can also cancel from within the app via Settings → Subscription → Manage Subscription, or directly through your app store:
- iPhone/iPad: App Store → Profile photo → Subscriptions → LensLogic AI → Cancel
- Android: Play Store → Menu → Subscriptions → LensLogic AI → Cancel
Your premium access continues until the end of the current billing period. You will not be charged again after cancellation.
Still need help?
Email us with a description of the issue, your device type (iPhone/Android), and what you were searching for and we'll get you sorted quickly.