Frequently Asked Questions
How do I add employees to NexusFlow?
To add employees, go to the Team tab and tap the + Add Employee button. Enter their name, role, contact information, and any relevant details. Each employee will get their own profile where you can track hours and schedule shifts.
How do I create and publish a schedule?
Navigate to the Schedule tab and select the week you want to plan. Tap any open slot to assign a shift, then choose the employee, start time, and end time. Once the schedule is ready, tap Publish to make it visible to your team.
How does time tracking work?
NexusFlow tracks time in two ways:
- Manual entry: You or the employee can log hours directly in the Time tab.
- Clock in/out: Employees can clock in and out from their device and the hours are logged automatically.
All time records are saved to the employee's profile for review and reporting.
Can employees view their own schedules?
Yes. Employees can log into NexusFlow with their own accounts to view their upcoming shifts, check their hours, and see any schedule changes. You can control what each employee can see and edit from the Permissions settings.
How do I generate or export records and reports?
Go to the Reports tab to view weekly or monthly summaries for hours worked, labor costs, and attendance. Tap Export to download data as a CSV file you can open in Excel or any spreadsheet app.
I forgot my password — how do I reset it?
On the login screen, tap Forgot Password? and enter your email address. You'll receive a reset link within a few minutes. If you don't see it, check your spam folder. If you still have trouble, contact us at support@codecraftednexusllc.com.
How do I cancel or manage my subscription?
Subscriptions are managed through your device's app store:
- iPhone/iPad: Open the App Store → tap your profile photo → Subscriptions → NexusFlow → Cancel.
- Android: Open the Play Store → Menu → Subscriptions → NexusFlow → Cancel.
Your access continues until the end of the current billing period.
My data isn't syncing across devices — what should I do?
Make sure both devices are connected to the internet and logged into the same account. Try signing out and back in to force a fresh sync. If the issue persists, contact us with your account email and we'll investigate.
Still need help?
Our support team is here for you. Reach out and we'll get back to you as quickly as possible.