Support

Last updated October 7, 2026

Email support@codecraftednexusllc.com. In REACH, Settings → Diagnostics shows a local log you can copy and paste into your email. It stays on your computer until you copy it.

To help us help you faster, tell us what you were trying to do, what happened, whether you were hosting or helping, and what kind of computers were involved (Windows or Mac).

Common questions

I bought REACH. Where is my key?

It is emailed to the address you gave at checkout, with the download links. Check your spam folder. If it is not there, email us and we will resend it.

How do I activate?

Open REACH, go to Settings → License, paste your key (it looks like XXXX-XXXX-XXXX-XXXX) and press Activate. You need the internet for this one step.

The key says it is already in use.

A key works on two computers at a time. To move it to a third computer, on one of the two choose Settings → License → Deactivate this computer. If that computer is gone, email us and we will free the key.

Does the person helping me need a license?

Yes. REACH has to be installed on both computers, the one being shared and the one helping. Both copies start their own 7-day free trial the first time they are opened. After the trial, one license ($39.99) covers both computers: activate the same key on each. A license works on two computers only.

Where do I get my Anthropic and Cloudflare keys?

Settings → Your own services in REACH walks you through both with links. Cloudflare is free for normal use (1,000 GB of relay per month included). Anthropic's API is pay-as-you-go and only needed for the optional AI features.

We cannot connect.

Most connections go directly between the two computers. When a network blocks that, REACH needs the Cloudflare relay key from Settings → Your own services. Run Settings → Diagnose my connection and send us the result if it still fails.

Mac asks for permission.

To share its screen a Mac needs Screen Recording permission, and to let a helper use the mouse and keyboard it needs Accessibility permission. REACH tells you when it needs them and opens the right System Settings page.

Windows says “unknown publisher.”

Download REACH only from the links in your purchase email or on this website. See why Windows may show this warning and how to proceed.

How do I get a refund?

See the refund policy.

Uninstalling and removing your data

Deactivate your license first if you want to use the key elsewhere, then uninstall REACH the usual way. To have your license record deleted from our server, email us.